It's easy! First, head to the login page and log in with your email address and password. Click 'View orders', find the relevant order and select 'Contact the retailer'. Then, all you have to do is choose a reason and write your message.
If you didn’t set a password at the checkout, don't worry - you can log in using your email address. Simply go to the login page, enter your email and click ‘Email me a sign in link’. We’ll then send you a secure link to access your account and view your recent orders.
Sellers have 48 hours to get back to you. If they don't respond or you're unhappy with their reply, you can get in touch with us by clicking the 'Contact easyShop' button next to your messages.