We have a zero-tolerance policy towards fake or counterfeit goods, and appropriate action is taken against any seller found to be in breach of it. If you believe you have received a counterfeit item, please contact us with the following information, so we can investigate:
- A detailed explanation of why you believe the item is counterfeit, including any specific concerns
- Clear evidence, such as photos of the item, packaging, and labels
To get in touch, click the ‘Contact easyShop’ button in your account. You'll find this next to any messages you've exchanged with the seller.
Once we receive your report, our team will carry out a full investigation and, if necessary, escalate the case to our Seller Performance Team.
Please note: easyShop is an online marketplace that connects buyers with independent sellers. We don't sell or dispatch items ourselves.