We’re sorry to hear that your issue hasn’t been resolved. If your order hasn’t arrived and the seller isn't responding, there are a few things you can do:
- Log into your easyShop account and check the messages you’ve sent to the seller
- Make sure you’ve contacted the seller directly through your account
- Allow up to 48 hours for the seller to respond
If the seller hasn’t replied, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've sent to the seller. Our Customer Support Team will then step in to resolve the issue.