We're sorry to hear that your order isn't right. In this instance, it's best to contact the seller directly, as this is the fastest and easiest way to get the help you need. If you have an easyShop account, all you have to do is log in using the email address you used to check out, enter your password, then click ‘View orders’. Find the order in question, select ‘Contact the retailer’, choose your contact reason, and explain why you think the item isn't correct. You'll be able to attach images here too.
If you didn’t set a password at the checkout, you can log in by entering your email address and clicking ‘Email me a sign in link’. We’ll then send you an email with a secure link to access your account.
When you click the link in the email, you'll be taken to a page of your recent orders. Find the order in question, click ‘Contact the retailer’, choose your contact reason, and type your message.
We give sellers 48 hours to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've been sending to the seller. Our Customer Support Team will then step in to resolve the issue.
If you've logged in but can’t see the order, it’s possible that the purchase wasn’t completed properly, or you misspelled your email address at the checkout. Have a read of 'An order isn't showing in my easyShop account' for more help and information.