Please note that orders can only be cancelled before they've been dispatched. If your item has already shipped, please see the 'How do I return my order?' FAQ.
If you'd like to cancel an order before it's been dispatched, contact the seller directly. You can do this by logging into your account and clicking ‘View orders’. Find your order, select ‘Contact the retailer’, choose your reason, and send your message.
If you didn’t set a password at the checkout, you can log in by entering your email address and clicking ‘Email me a sign in link’. We’ll then send you an email with a secure link to access your account.
We give sellers 48 hours to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've been sending to the seller. Our Customer Support Team will then step in to resolve the issue.
If you've logged in but can’t see the order, it’s possible that the purchase wasn’t completed properly, or you misspelled your email address at the checkout. Have a read of 'An order isn't showing in my easyShop account' for more help and information.