Most of our sellers will be able to provide you with a VAT invoice, and you can contact them directly to request one. Simply follow the instructions below, based on whether or not you have an easyShop account.
If you have an easyShop account, all you have to do is log in and click ‘View orders’. Find the order in question, select ‘Contact the retailer’, choose 'I'd like an invoice for my order', and type your message.
If you didn’t set a password at the checkout, simply log in using your email address and click ‘Email me a sign in link’. We’ll then send you an email with a secure link to access your account. If you haven’t received this email within a few minutes, please check your spam folder. The link will expire 30 minutes after sending, after which you’ll need to generate a new one. When you click the link in the email, you'll be taken to a page of your recent orders. Find the order in question, select ‘Contact the retailer’, choose 'I'd like an invoice for my order', and type your message.
We give our sellers 48 hours to respond. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've been sending to the seller.
If you've logged in but can’t see the relevant order, it’s possible that the purchase wasn’t completed properly, or you misspelled your email address at the checkout. Have a read of 'An order isn't showing in my easyShop account' for more help and information.
Please note: Our Customer Support Team won't be able to provide you with a VAT invoice; only the seller can supply one.