As soon as your parcel has been dispatched, we’ll email you with an estimated delivery window. If a tracking number was provided, you’ll receive a separate email with a ‘Track my order’ link, to check your delivery's status. Tracking may take up to 24 hours to update. If there’s no tracking number or you have a question, please contact the seller by following the steps below:
- If you set a password at the checkout, log in with your email and password, click ‘View orders’, select the relevant order, then click ‘Contact the retailer’ to message them
- If you didn’t set a password at the checkout, simply log in using your checkout email and click ‘Email me a sign in link’. We’ll then send you an email with a secure link to access and manage your recent orders
Sellers have 48 hours to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've been sending to the seller.