An order I've made using Clearpay hasn't been created - what should I do?

On rare occasions, Clearpay may not connect with easyShop, meaning an order won't be created. We monitor these instances and cancel uncollected payment requests from Clearpay on a daily basis, so if you've noticed that an order hasn't created properly, don't worry - your Clearpay payment will be cancelled soon. There's no need to contact us or Clearpay. If the order doesn't show in your easyShop account, you'll need to re-order the item. We can't manually cancel duplicate or uncollected payments.