If there’s a problem with your order, or you have a question for the seller, please follow the steps below:
- Log into your easyShop account
- Click 'View orders'
- Find the order in question
- Select 'Contact the retailer'
- Let them know how they can assist
If you didn’t set a password at the checkout, you can log in by entering your email address and clicking ‘Email me a sign in link’. We’ll then send you an email with a secure link to access your account.
We give sellers 48 hours to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've been sending to the seller. Our Customer Support Team will then step in to resolve the issue.