We give sellers 48 hours to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact easyShop' button. This will appear next to the messages you've been sending to the seller. Our Customer Support Team will then step in to resolve the issue.
Please note: Our Customer Support Team can only step in once you’ve contacted the seller and waited the full 48 hours for a response.